FAQs general

Festival times

What are the Sónar by Day opening hours?
Thursday 16, Friday 17 & Saturday 18: from 1pm to 12am.

What are the Sónar by Night opening hours?
Friday 17: from 8.30pm (doors open 30 minutes before).
Saturday 18: from 9.30pm (doors open 30 minutes before).

What is the best time to get to Sónar by Night?
So that you don't miss the headlining shows that start at 9:30pm, we recommend you arriving at least an hour before.

Is there a cut-off time to access Sónar by Day?
Yes, at 10:30pm.

Is there a cut-off time to access Sónar by Night?
Yes, half an hour before the closing.

Where can I find the festival line-up?
The festival program, can be found here: sonar.es/en/2022/artists

The Sónar by Night concerts of Friday are the night of Thursday going into the early hours of Friday morning? Or are they the night of Friday going into the early hours of Saturday?
They are Friday night going into Saturday.

The Sónar by Night concerts of Saturday are the night of Friday going into the early hours of Saturday morning? Or are they the night of Saturday going into the early hours of Sunday?
They are the night of Saturday into Sunday.

General questions

Can I bring my camera?
Neither professional cameras or video recording cameras are allowed into the festival sites, including GoPro cameras.

Can I bring my skate?
No.

Is there a map to see where and how all the festival activities are distributed?
You can check the map here.

Is there a cloakroom?
Yes.

Is there a lost property desk? (Lost keys, mobile telephones, etc.)
Yes, at the Sónar by Day and Sónar by Night Information Point.

How do I recover a lost item after the festival?
All unclaimed items at festival information points will be delivered to our office. Contact Sónar starting Monday June 20th, with a description of what you've lost. If we can locate the item you will be able to pick it up from our offices. We will keep hold of lost items until Thursday July 14th. Friday July 15th items will be delivered to the appropriate authorities.

Is there a first aid point
Yes.

Is it possible to charge your mobile?
No.

Can I access the site with food or drink?
No.

Can I smoke?
In the uncovered areas, yes. Indoors, no.

Can I buy, vegan, vegetarian or gluten free food?
Yes.

Can I buy gluten free beer?
Yes.

Can I buy tobacco?
No.

Is there WIFI access?
At Sónar by Day, yes.

Can I buy food?
Yes.

Can I access the site with animals?
No.

At what age can I enter Sónar by Day?
Sónar by Day: Entrance permitted to all public. Minors under the age of sixteen may access the event but must be accompanied by an adult. It is obligatory to fill in two copies of this form, deliver one copy at the Check-in and keep the other during the festival.

At what age can I enter Sónar by Night?
Sónar by Night: entry from 16 year old.

Is there site access for people with disabilities or any specific needs and accompanying assistance?
Yes. Entrance to the festival has been adapted for disabled access. For individuals or companions with any specific needs please contact us by filling this form.

Are there any special prices for people with reduced mobility?
No.

Are there any toilets for people with reduced mobility?
Yes.

Do children have to pay?
Yes. As of 7 years and above. At Sónar by Night entrance is prohibited to minors under the age of 16 years.

Are there any merchandising shops at the festival?
Yes.

Can I find security if I need it?
Yes.

What should I do if I want to make a complaint?
We have complaint sheets at the ticket offices and information points of the festival. You can also fill one here: http://consum.gencat.cat

Can I access and exit the sites as I wish?
At Sónar by Day yes. At Sónar by Night if you leave the site you will not be allowed back in except VIPs and Delegate Pass holders).

Delegate Passes

Where can I buy Delegate Passes?
You can buy them here.

Can I buy my Delegate Pass at the Festival?
Yes, you can buy Delegate Passes during the week of Sónar+D. Go to the Delegate’s Office and you will be able to do the online purchase here.

Can I get an invoice for the Delegate Passe(s) I bought?
Yes. You can download the invoice of your purchase on the confirmation email you received after completing the payment of the pass.

I haven't received a confirmation email, what should I do?
If the payment was confirmed by your bank and you still haven’t received a confirmation email, please contact the official seller stating your full name, ID number and the email you used to purchase the Delegate Pass.

How do I get my Delegate Pass?
To collect your Delegate Pass and your wristband, you must go to Access A (see map) with the official identification document that you used to complete your Delegate Pass process (online purchase and introduction of your personal data). 
Your Delegate Pass and wristband are personal and non-transferable and you must wear both at all times while you are at Sónar by Day..

Do I need to wear my Delegate Pass to access the Sónar by Night venue?
It is not necessary to take your Delegate Pass to Sónar by Night, the bracelet is enough to enter the venue.

Can I pick up my Delegate Pass before the festival?​​​​​​​
Yes, you can do so at the Delegate Pass Office (see map) from Tuesday, June 14th. To avoid waiting time, we recommend that you pick up your Delegate Pass before the festival starts.

Can someone else pick up my Delegate Pass before the festival?
No. Since the Delegate Pass is nominal, you have to personally pick it up with your official photographic ID (passport, ID, drivers license) at the Delegate Pass Office during its opening hours.

Can I share the Delegate Pass?​​​​​​​
No, you can't. Since it's nominal, the wristband and badge are unique and can’t be shared as they go together.
All the Delegate Passes must be picked up by the ticket holder with an official photographic ID (National ID Card, Passport, Driver’s License).

Can I change or cancel a Delegate Pass I've bought? 
Once a purchase has been made returns are not allowed. (Read our Terms & Conditions of Sale)

What happens if I buy a Delegate Pass from a non-official seller? How can I be sure that it is legitimate? ​​​​​​​
We cannot guarantee the legitimacy of a Delegate Pass bought from another vendor that is not one of our official distributors.

Can I go to Sónar by Night with my Delegate Pass?
Yes you can: all Delegate Passes holders have full VIP access to all Sónar by Day and Sónar by Night Concerts (benefits of the Delegate Pass).
Day Delegate Pass and One Day Delegate Pass does not give access to Sónar by Night.

Are there Delegate Passes for sale at Sónar by Night?
No, you cannot obtain a Delegate Pass at Sónar by Night. The only place to acquire them is on our official ticketing platform.

I bought a Day Delegate Pass, can I exchange it for the Delegate Pass for Day and Night?
Yes, you just have to pay the difference between the two in relation to the date you make the change + a 3€ booking fee. Please fill in this form to manage the change.

If I bought a general admission ticket (SonarPass), can I exchange it for a professional Delegate Pass?
No, it is not possible because sales are made through different distribution channels.

Does the SonarPass/SonarPassVIP/Delegate Pass allow access to the Opening/Closing Night and activities that take place outside of the Fira Montjuic and Fira Gran Via?
No, it doesn't. These passes only allow access to Sónar concerts and Sónar+D activities (16th, 17th and 18th June) at Fira Montjuic, and Sónar by Night (17th and 18th June) at Fira Gran Via L'Hospitalet..

Can I access Sónar+D activities with my SonarPass (VIP or regular) or Sónar by Day ticket?
You can check it here.

SonarCashless

What is SonarCashless?
SonarCashless is the only method of payment accepted at the festival. Top up your wristband from a card or with cash, and use it to pay at Sónar by Day and Sónar by Night.

Can I obtain my wristband before the festival?
No.

Where do I pick up my wristband?
At the Check-in points at Sónar by Day or Sónar by Night where you will be required to exchange your entry ticket for a wristband. This wristband will allow you to access the festival and pay for all consumables. Top up your wristband using cash or credit card at any SonarCashless point.

Is there a cost for the wristband?
No.

Where I can recharge my wristband?
At any of the SonarCashless points located at Sónar by Day and Sónar by Night.

Can I recharge the wristband with any amount?
You can only recharge in multiples of 5€ (5€, 10€, 15€, 20€...)

Is there a limit to the amount I can recharge?
Yes, 300€.

Can I recharge my wristband when the balance is insufficient?
Yes, at both Sónar by Day and Sónar by Night

Can I recharge by cash and credit card?
Yes.

Does my wristband balance work at both Sónar by Day and Sónar by Night?
Yes.

What if I break the wristband?
You will have to go to the customer service desk at any SonarCashless point and show your broken wristband and we will give you a new one. We can only maintain your wristband balance if it retains the plastic piece on the strap.

What happens if I lose the piece of plastic from the strap?
In this case the wristband would be considered worthless, because this is where all data is stored. Therefore, it would be as if it had been lost or stolen.

What if I lose my wristband?
If you lose the wristband you will also lose your balance. To obtain a new wristband you will have to go to the customer service desk at any Cashless point and we will give you a new wristband at no additional cost but you will need to recharge it.

Is the wristband submersible?
Yes.

Can I check how much balance remains on the wristband or see what transactions have been made? How?
Yes. You can check your wristband balance anytime at the Cashless point.

Can I recover the money remaining on the wristband when I leave the festival?
Inside the festival / Immediate refund without fees: at Cashless Returns points in festival hours.
Outside of the festival / Refund not immediate, refund transaction fees.

Transport

How can I get to Sónar by Day?
Follow this link for transport information: how-to-get-there.

How can I get to Sónar by Night?
Follow this link for transport information: how-to-get-there.

How do I get from Sónar by Day to Sónar by Night?
Follow this link for transport information: route.

How long does it take to get from Sónar by Day to Sónar by Night?
By car or taxi: 10 min; by Metro: 25 min.; by SonarBus: 15 min; by FGC (train): 25 min. and by Bus: 25 min.

How often does the SonarBus leave?
Every 20 min. aprox.

Is the SonarBus adapted for people with reduced mobility?
Yes, all SonarBus lines are equipped with this service.

Is there parking around the venues?
At Sónar by Day, yes; at Sónar by Night, no.

Getting involved

How can I apply/send a demo to the festival?
The festival only receives and only responds to applications between the months of October and December. Write to sonar@sonar.es. between these months for info. Please remember, Sónar Festival is an electronic music festival.

I'm a photographer. How can I get a photopass?
You can apply for this at the Press Room at Sónar by Day during the festival. (You must be a Press accreditation holder)

Do you hire volunteers?
No.

Can I set up a food stall at the festival (food or other goods)?
We only study proposals we receive before the month of April. Send us an email with a full written proposal to sonar@sonar.es.