FAQs delegate pass

Delegate Pass

Where can I buy Delegate Passes? 
You can buy them via the official ticketing platform.

Can I buy my Delegate Pass at the Festival?
Yes, you can buy Delegate Passes during the week of Sónar+D. Go to the Delegate's Office and you will be able to do the online purchase through the official ticketing platform.

Can I get an invoice for the Delegate Passe(s) I bought?
Yes. You can download the invoice of your purchase on the confirmation email you received after completing the payment of the pass.

I haven't received a confirmation email, what should I do?
If the payment was confirmed by your bank and you still haven't received a confirmation email, please contact the official seller (StubHub) stating your full name, ID number and the email you used to purchase the Delegate Pass.

How do I get my Delegate Pass?
To collect your Delegate Pass and your wristband, you must go to Access A (see map) with the official identification document that you used to complete your Delegate Pass process (online purchase and introduction of your personal data).  Your Delegate Pass and wristband are personal and non-transferable and you must wear both at all times while you are at Sónar by Day.

Do I need to wear my Delegate Pass to access the Sónar by Night venue?
It is not necessary to take your Delegate Pass to Sónar by Night, the bracelet is enough to enter the venue.

Can I pick up my Delegate Pass before the festival?
Yes, you can do so at the Delegate Pass Office (see map) from Tuesday, July 16th, 2019. To avoid waiting time, we recommend that you pick up your Delegate Pass before the festival starts. 

Delegate Pass office hours:

Tuesday, July 16: 15h to 20h30
Wednesday, Jluy 17: from 9h to 20h30
Thursday, July 18: from 9h to 21h30
Friday, July 19: from 9h to 21h30
Saturday, July 20: no Delegate Pass will be given, the office will be closed. 

Can someone else pick up my Delegate Pass before the festival?
No. Since the Delegate Pass is nominal, you have to personally pick it up with your official photographic ID (passport, ID, drivers license) at the Delegate Pass Office during its opening hours.

Can I share the Delegate Pass?
No, you can't. Since it's nominal, the wristband and badge are unique and can't be shared as they go together. All the Delegate Passes must be picked up by the ticket holder with an official photographic ID (National ID Card, Passport, Driver's License).

Can I change or cancel a Delegate Pass I've bought?
Once a purchase has been made returns are not allowed. (Read our Terms & Conditions of Sale) However, transfer of Delegate Passes to another person is possible until July 12, 2019, through the Networking App or by sending an e-mail to [email protected] stating the reference number of your purchase and including the full name, ID number and email address of the new ticket holder. Changes can only be made and authorized by the original ticket holder.

What happens if I buy a Delegate Pass from a non-official seller? How can I be sure that it is legitimate?
We cannot guarantee the legitimacy of a Delegate Pass bought from another vendor that is not one of our official distributors.

Can I go to Sónar by Night with my Delegate Pass?
Yes you can: all Delegate Passes holders have full VIP access to all Sónar by Day and Sónar by Night Concerts (benefits of the Delegate Pass). Day Delegate Pass and One Day Delegate Pass does not give access to Sónar by Night.

Are there Delegate Passes for sale at Sónar by Night?
No, you cannot obtain a Delegate Pass at Sónar by Night. The only place to acquire them is on our official ticketing platform

I bought a Day Delegate Pass, can I exchange it for the Delegate Pass for Day and Night?
Yes, you just have to pay the difference between the two in relation to the date you make the change + a 3€ booking fee. Please send an email to [email protected] to manage the change.

If I bought a general admission ticket (SonarPass), can I exchange it for a professional Delegate Pass?
No, it is not possible because sales are made through different distribution channels.

Does the SonarPass/SonarPassVIP/Delegate Pass allow access to the Opening/Closing Night and activities that take place outside of the Fira Montjuic and Fira Gran Via?
No, it doesn't. These passes only allow access to Sónar concerts and Sónar+D activities (18th, 19th and 20th July) at Fira Montjuic, and Sónar by Night (19th and 20th July) at Fira Gran Via L'Hospitalet.

Can I access Sónar+D activities with my SonarPass (VIP or regular) or Sónar by Day ticket? 
With the SonarPass or Sónar by Day ticket you can access to a selection of activities from the Sónar+D from July 18th since 13h.

You don't have access to: Networking activities like Meet the Expert, Meet the Investor, Meet&Drink by Estrella Damm, Artist Wanted neither to any of the Sónar+D services (restaurants, Networking Bar, VIP Areas, bag, Sónar by Night bus, Networking App, etc.).

Delegate Pass holders have preferent access to the conferences, workshops, demos and presentations of Stage+D and the Auditorium Sónar+D by SEAT. If capacity allows it, you will be able to access with your SonarPass or Sónar by Day ticket.

Remember that on Saturday 20 only some of the activities of Sónar+D will remain open.

I still have questions about the schedule, the Delegate Pass purchase process, the program, etc. 
E-mail us to [email protected]